Got Questions?

Have questions about Dyle™ mobile TV?
Here are some of our popular questions and links to the answers:

Do I have to pay to get Dyle mobile TV?

Not at the moment! With a compatible device, Dyle mobile TV will be available on a subscription-free basis until the end of 2013.

How do I know if my device is compatible with Dyle mobile TV?

If you see the Dyle brand logo on the box, you're good to go.

Is the Dyle mobile TV signal the same as my cellular signal?

Nope. They are completely separate, and signal for one does not affect the other. On the Dyle TV app, they have different signal indicators. See coverage map for details specific to the Dyle mobile TV signal.

Is there Dyle mobile TV coverage everywhere?

We are working on that. But right now only select markets are lucky enough to get the Dyle mobile TV signal. See coverage map on dyle.tv for details.

Can I use the Dyle mobile TV application if I don't have a data connection?

YES! Dyle mobile TV uses airwaves specifically reserved for mobile TV. It is not streaming, does not use 3G, 4G or Wi-Fi airwaves and does not tap into a wireless data plan to deliver live TV. You can use the Dyle TV application to watch local and national content without a data connection. There are a few times you'll need a data connection -- you'll need it to register for the Dyle service and periodically, the application will ask you to activate your data connection in order to automatically renew your device's access to the service and to update the program guide. To actually watch live television though, you do not need a data connection.

Where can I access tutorials on how to use the app?

Visit our FAQ's section of our website and click on the "how to" tab. There, you'll see step-by-step instructions on how to begin using the Dyle mobile TV application.

SUPPORT

If you are having trouble with the Dyle application or can't seem to watch live TV on your device, here is how we can help:

  • Check out our FAQs for general help and troubleshooting tips.
  • If you are having TV reception issues and cannot find the help you need in the FAQs, please do NOT contact your local station. Fill out a support form at dyle.tv/support and we'll get right back to you.
  • For issues with the device hardware itself and not the Dyle application, please contact the device manufacturer.
  • For media inquiries, contact us at
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